Contact Us – Privacy & Data Protection
1. Purpose
This page is dedicated to privacy inquiries and GDPR requests. If you have questions about how we handle your personal data, or if you wish to exercise your rights under GDPR, please use the contact details below.
2. How to Reach Us
- For privacy inquiries or to exercise your GDPR rights, please contact us at: Email (preferred): care@farragoz.com
- Registered Business Address (official correspondence only): 20 Sandown Bay, Middlevlei Estate, Fisherhaven, Hermanus, 7200, South Africa
- Please note: Our registered address is used for official correspondence only. For all privacy inquiries, requests, or customer communications, please use the dedicated privacy email above.
3. Request Types We Handle
You can contact us to:
- Request a copy of your personal data (Right of Access).
- Ask us to correct or delete your data (Right to Rectification/Erasure).
- Limit how we use your data (Right to Restrict Processing).
- Request your data in a portable format (Right to Data Portability).
- Withdraw consent for marketing or cookies.
- Raise concerns about how your data is handled.
4. Response Time
We will respond to GDPR requests within 30 days, as required by law. For complex requests, we may extend this period by an additional 60 days, but we will notify you if that happens.
5. Supervisory Authority
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
6. Security Reminder
For your protection, please do not include sensitive information (such as passwords or payment details) in your email or contact form.