GDPR FAQ

1. What is GDPR?

GDPR stands for the General Data Protection Regulation, a European law that protects your personal data and gives you more control over how it’s used.

2. What personal data does FARRAGOZ collect?

We collect information you provide when you:

  • Sign up for courses (name, email, payment details).
  • Participate in lessons (assignments, progress records).
  • Contact us (emails, support requests). We also collect technical data like your IP address and cookies to improve site performance.

3. Why do you collect my data?

We use your data to:

  • Deliver the courses you enroll in.
  • Process payments securely.
  • Communicate with you about your account or learning progress.
  • Improve our services and website.
  • Send marketing emails (only if you consent).

4. Do you share my data with others?

Yes, but only with trusted partners when necessary, such as:

  • Payment processors (e.g., PayPal, Stripe).
  • Hosting and IT providers.
  • Analytics and email services. We never sell your data.

5. How long do you keep my data?

  • Course records: kept while you’re enrolled plus a few years after.
  • Payment records: kept for 7 years (required by tax law).
  • Marketing consent: kept until you withdraw it.
  • Comments and communications: kept unless you ask us to delete them.

6. What rights do I have?

You can:

  • See what data we hold about you.
  • Ask us to correct or delete it.
  • Limit how we use it.
  • Get a copy to transfer elsewhere.
  • Withdraw consent for marketing or cookies.
  • File a complaint with your local data authority.

7. How do I exercise my rights?

Email us at care@farragoz.com or use the Your Data Rights page in the footer. We’ll respond within 30 days.

8. What about cookies?

Cookies help us keep you logged in, save preferences, and improve the site. You can manage your cookie settings anytime via the Manage Consent link in the footer.

9. Is my data safe?

Yes. We use encryption, secure servers, and strict access controls to protect your information. See our Security Statement for details.

10. Who can I contact?

For privacy questions, contact:

Email: care@farragoz.com
Postal Address: 20 Sandown Bay, Middlevlei Estate, Fisherhaven, Hermanus, 7200, South Africa