Privacy Policy

1. Who We Are

FARRAGOZ is an online training provider offering courses in patina finishes and related projects.

Data Controller: FARRAGOZ, 20 Sandown Bay, Middlevlei Estate, Fisherhaven, Hermanus, 7200, South Africa.

Contact: care@farragoz.com

2. What Data We Collect

We collect the following categories of personal data:

  • Account Information: name, email, login credentials.
  • Course Participation: assignments, progress records, communications.
  • Payment Information: billing details processed securely via third‑party providers (e.g., PayPal, Stripe).
  • Communications: emails, support requests, feedback.
  • Technical Data: IP address, browser type, device information.
  • Cookies & Analytics: usage data, preferences, site interactions.

3. How & Why We Use Your Data (Lawful Basis)

  • Contract: to deliver courses, manage accounts, process payments.
  • Consent: for marketing emails, newsletters, and non‑essential cookies.
  • Legitimate Interest: site security, fraud prevention, service improvement.
  • Legal Obligation: tax and accounting records.

4. Sharing Your Data

We only share data with trusted third parties when necessary:

  • Payment processors (e.g., PayPal, Stripe).
  • Hosting and IT service providers.
  • Analytics and marketing platforms (e.g., Google Analytics, Mailchimp).
  • Regulatory authorities when legally required.

5. Data Retention

  • Course records: retained for the duration of your enrollment plus 3 years.
  • Payment records: retained for 7 years (tax compliance).
  • Marketing consent: retained until withdrawn.
  • Comments and communications: retained indefinitely unless deleted.

6. Your Rights Under GDPR

You have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Restrict or object to processing.
  • Request data portability.
  • Withdraw consent at any time.
  • Lodge a complaint with your local supervisory authority.

7. International Data Transfers

If data is stored or processed outside the EU, we use safeguards such as Standard Contractual Clauses or adequacy decisions to protect your information.

8. Cookies & Tracking Technologies

We use cookies to improve your experience.

  • Necessary cookies: essential for site functionality.
  • Analytics cookies: help us understand usage patterns.
  • Marketing cookies: used for personalized offers. You can manage preferences via our Cookie Banner or Cookie Policy page.

9. Security Measures

We implement encryption, secure servers, and access controls to protect your data against unauthorized access, alteration, or disclosure.

10. Contact Information

For privacy inquiries or to exercise your rights, contact us at:
Email: care@farragoz.com
Postal Address: 20 Sandown Bay, Middlevlei Estate, Fisherhaven, Hermanus, 7200, South Africa

  • For privacy inquiries or to exercise your GDPR rights, please contact us at: Email: care@farragoz.com
  • Registered Business Address (official correspondence only): 20 Sandown Bay, Middlevlei Estate, Fisherhaven, Hermanus, 7200, South Africa
  • Please note: Our registered address is used for official correspondence only. For all privacy inquiries, requests, or customer communications, please use the dedicated privacy email above.